Omnichannel Support
Email, live chat, voice, social and in-app messaging — one team, one consistent voice, every channel your customers already use.
Customer service outsourcing
Your customer service, fully outsourced
Dedicated support teams that work inside your helpdesk, answer in your brand voice and cover every channel your customers use — around the clock, in 30+ languages, on month-to-month terms.
24/7 coverage30+ languagesLive in 2 weeksMonth-to-month
Live in under 2 weeks
Support teams we run
- E-commerce
- SaaS
- Marketplaces
- Fintech
- Travel
- Health & wellness
Services
What we take off your plate
Hand over the whole support function, or just the parts that keep your team from doing the work only they can do.
Dedicated Teams
Agents assigned to your brand only. They learn your product, your tone and your edge cases instead of rotating between accounts.
24/7 & Weekend Cover
Follow-the-sun scheduling with local team leads, so nights, weekends and holidays are covered without overtime on your payroll.
Multilingual Service
Native and C1-level agents across 30+ languages. Your customers get answers in their own language, not a translated approximation.
Peak & Seasonal Scaling
Scale up for launches, Black Friday or a viral moment, then scale back down. You pay for the capacity you actually use.
Escalations & QA
A managed quality layer above the front line — scored tickets, weekly calibration and structured escalation paths you can audit.
How it works
From first call to live team in two weeks
No lengthy discovery phase, no six-figure implementation project. Three steps, and a named manager who owns the outcome.
- 1
Scope
We review your ticket volume, channels, tooling and SLAs, then propose a team shape and a fixed monthly price. No discovery fee.
- 2
Build & train
We recruit against your profile, write the playbooks with your team, and train agents inside your helpdesk on real historical tickets.
- 3
Run & improve
Your team goes live under your brand. You get weekly reporting on CSAT, first response and resolution — and a named manager who owns it.
Why Stake Sourcing
Outsourcing that your customers never notice
Most support outsourcing fails in the same place: the team never really learns the product. We solve that with dedicated agents, real training and a quality layer you can inspect.
- Lower cost per ticket
- Typically 40–60% below a comparable in-house US team, without offshoring the quality along with the cost.
- No hiring overhead
- Recruiting, onboarding, scheduling, sick cover and attrition stay on our side of the line.
- Your stack, not ours
- We work inside Zendesk, Intercom, Freshdesk, HubSpot, Gorgias or whatever you already run. No migration required.
- Contracts that flex
- Month-to-month agreements. Adjust headcount with 30 days' notice instead of a twelve-month lock-in.
- 24/7
- Coverage across every time zone
- 30+
- Languages served
- < 2 wks
- From kickoff to live
- 94%
- Average client CSAT
Ready to hand off support — and get your team back?
Send us your volume, channels and hours. You get a team design and a fixed monthly price within one business day.
Month-to-month · No setup fee · Live in under two weeks